News
For Immediate Release
April 15, 2025
NAPCO Security Technologies, Inc.
333 Bayview Avenue
Amityville, NY 11701
1-800-645-9445
mfinn@napcosecurity.com
NAPCO Technical Support Honored for Industry-Leading Services
Amityville, NY – NAPCO Security Technologies, Inc. is proud to announce that during ISC West, its Technical Support Department was recognized by Security Sales & Integration for outstanding service to the security industry. This award reflects Napco's unwavering commitment to supporting security professionals across access control, locking, and security systems.
Comprised of industry veterans — including former installers, locksmiths, and retired dealers/integrators — Napco Technical Support uniquely understands the real-world challenges faced in the field. Based at NAPCO's New York headquarters, with extended support operations in the West, the team provides 100% human call-in assistance, delivering expert, credentialed guidance. Many specialists hold top certifications, including NICET-certified fire experts and locking professionals distinguished by CRL and CAI credentials.
Continuing to innovate, Napco's state-of-the-art AI-assisted Dealer Portal offers 24/7 searchable support across thousands of products and decades of expertise. To further help security professionals, Napco has also built a comprehensive Napco Tech YouTube library, featuring product tech tips and how-to tutorials. Additionally, new Dynamic Hold-Time Messaging and Callback Options ensure even faster, more efficient service.
"At Napco Technical Support, we pride ourselves on being an extension of our customers' teams — not just providing answers, but truly understanding their day-to-day challenges," said Dominic Macri, Sr. Director of Technical Services. "It's an honor to have our team's dedication and expertise recognized by the industry we work so hard to support."
Napco Technical Support remains committed to evolving with the industry while staying true to what matters most—trusted, expert-driven support for security professionals, by security professionals. Thank you for this honor—we look forward to continuing to serve you with the best in the business.
Security Pros: Get your Tech Support login today, to stay on top of all the newly released tech tips & manuals for Napco, Alarm Lock, Continental Access, and Marks USA, all in one place, categorized by product brand or document type. Lastly, don't forget to subscribe to Napco Technical Support's YouTube Channel (@napcotechlibrary1539 ) – There's a whole library of quick how-to videos and tech tips, done by our team members, many in direct response to your most frequently asked questions- available 24/7. New tech help videos are added weekly. For Security Professionals Only – For more on Napco Technical Support or Tech Trainings go to www.napcosecurity.com "Resources" section or call 1.800.645.9440.
About NAPCO Security Technologies, Inc.
NAPCO Security Technologies, Inc. (NASDAQ: NSSC) is one of the world's leading manufacturers of technologically advanced electronic security equipment including intrusion and fire alarm systems, access control and door locking systems. The Company consists of NAPCO plus three wholly-owned subsidiaries: Alarm Lock, Continental Access, and Marks USA. The products are installed by security professionals worldwide in commercial, industrial, institutional, residential and government applications. NAPCO products have earned a reputation for technical excellence, reliability and innovation, poising the Company for growth in the rapidly expanding electronic security market, a multi-billion dollar market.
